VoIP (or Voice over Internet Protocol) is a business IT solution used by many businesses in Brisbane and throughout Queensland. VoIP allows you to make phone calls over the internet.  Each week both small and large businesses are making the switch to VoIP due to its many benefits over traditional phone lines. These benefits include portability, increased functionality and a lower cost.

VoIP Portability & Mobility

Using VoIP you can access your business phone anywhere in the world via the internet. You can log in and make calls from your business number just as though you were sitting in your office. Take a headset or IP phone with you and run your business as usual. You can make phone calls from just about any internet enabled device including mobile phones, tablets, computers and laptops. Most internet providers deliver a guaranteed QoS (Quality of Service), allowing you to make high quality calls even while in remote areas.

VoIP Functionality

VoIP takes phone calls to a new level of functionality. Because data is being sent via the Internet Protocol and not a landline, you aren’t restricted to only making phone calls. You can utilise video and conference calling with a click of a button. Now, wherever you are in the world, you can make that important meeting with ease and reliability.

Computer integrations make VoIP functionality practically unlimited. Answer and screen calls from your computer, record conversations with a single click and seamlessly integrate your CRM (Customer Relationship Management) software into your phone calls. Automatically add information about your phone call into your CRM so that every little piece of important information is never lost.

VoIP call forwarding is so feature filled, you’ll never miss a call. Setup calls to go to your office, and if you don’t make it in the first few rings, forward the call onto a second or third device. Even if there is a power outage, loss of signal or general internet downtime, you can make sure every call is sent to the right place.

Lower Cost Per Call

When you use a regular landline, two people will take up a physical “line”, of which there is a finite number. This is why phone calls (especially long distance as there are so few lines) can be so expensive.

VoIP essentially side steps this issue by utilising the Internet Protocol to make phone calls. Your conversation is transformed into tiny pieces of information called packets, compressed and sent over the internet. This means that a practically infinite number of phone calls can be made over the internet at any one time. Because the internet itself is relatively inexpensive and the amount of data being sent for phone calls is so low, many providers allow free VoIP calls domestically, only paying a small fee for international calls.

Phone Lines Being Disconnected

Large telecommunications corporations and governments have agreed that VoIP is the way of the future. In Australia, the NBN rollout provides a substantial improvement to the current internet infrastructure. NBN Co have announced that during the rollout, they will be disconnecting existing phone lines. This gives businesses little choice but to switch to VoIP if they wish to continue their day to day operations.

Advantages Of VoIP For Business

If you’re a company that is committed to customer interaction, require advanced features or integrations and you want to save on your bottom line, then VoIP is for you. If you’d like a free IT Consultation to find out how you could benefit from VoIP, contact the team at UnderCtrl today for a free consultation.